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You've already flagged this. Whats the point in the deposit limit tool?????? Has anyone actually passed the ID verification with Mr Green? However the human bot upon receipt of a passport copy demanding a copy of the original ID photo. To say I put my money in. Great site and thankyou mr green!!! Doing this allows us to continue to provide the safest and most responsible environment we can to all our players, we would like to thank you for your patience and understanding with this. Good support, good site. So I decided to sort this out immediately with live chat. Hi Jason, thank you for taking the time to let us know about your experience with Mr Green, sorry to hear about your frustrations towards our Green Gaming Toolkit and license compliance procedures. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Had some problems as i am new to this. Just before that I took time out Thinking my money would be in my bank. I had a awesome talk to a support staff, he helped me clear My worry's and helped me understand the things i dint.

So far I have found them great and will be returning, thank you. Horrible experience, Rotten Cs. My ac is verified and if I request withdrawal at 9pm its usually in my account by 4pm the following day.

Hi I had a great experience with Mr Green casino suddenly asked me to verify my identity for the second time this time wanting me to take a photo with me holding my Driving licence. Still not in Again I rang no one there I've sent photos ov my bank statement.

The have been messing with deposit limits then when you go on chat to inquire why they say we have done this for your protection. Ime so angry. UK gambling commission rules in regards to requesting ID verification Hi I wrote a letter to the UK gambling commission expressing concern about the laws governing ID documents and when they should be applied for by online casinos like Mr Green and please click for source in part is his reply.

I've sent five emails and rang them. If the check is successfully completed electronically, www mr green casino com will be able to place bets without providing copies of their ID documents. The requirements of gaming licenses are always changing and as a regulated and compliant casino, we occasionally need to change things to ensure that we remain compliant with new regulations.

I love this site but I'm beginning towonder No one as done nothing to help. I have been required to do so, which is OK, so have sent them scanned copies of my passport, council tax utility bill and my Lease Agreement as a proof of address.

Was told to wait for the following day. I contacted customer services today to help with my withdrawal. Which I did. Had problems with withdrawl Had problems with withdrawl, but not bad casino!

Mr Green Casino reported this review for breaching of Trustpilot guidelines. MrGreen have gone down hill recently. If they are not able to verify you electronically then you will be asked to provide copies of your identity documents such as passport, driving licence and utility bills.

I did speak to someone else after have sent them and sent further documents and another copy www mr green casino com my passport for the sole reason to let them know they lost a valid verified potential customer.

Information from consumers helps us to see how operators are acting and leads into our compliance work. Have rarely heard anything as ridiculous. After my deposit I had multiple texts and emails wanting verification which I appreciate is important and they are highly regulated.

I high recommend Mr Green Casino. Words www mr green casino com honestly How can u trust a casino that does not pay out wot www mr green casino com owed I am so upset about this. Hi there, thank you for letting us know your thoughts.

The new rule is that all GB licensed gambling companies must fully verify a consumers age and identity before allowing them to place a bet. So you spend your cash with them which is taken immediately. It's actually comedy value the game is so bad Oh and if you do win some money or decide to withdraw because you dont want to bet another pound with them they charge you a percentage on your withdrawal really?

They cannot ask for identity documents once bets have been placed, www mr green casino com changes in May were introduced to prevent gambling companies placing obstacles in the way of consumers withdrawing money. They can do this by using electronic checks, such as checking credit referencing agencies and the electoral roll.

I did just that. Why I expected all my wins to clear. If you would like further information or would like us to look into this for you then please send an email to webcare mrgreen. All regulated online casinos click complete a verification process to ensure compliance with their gaming licenses.

Of course I immediately withdrew my deposit as I will never use clown college casino. Write a review. We always love the opportunity to turn 1 star into 5 stars. But non nothing. We're sorry to hear you're not enjoying your time with Mr Green. Overview Reviews About. Bear in mind this passport is a decade old and as an actual normal human don't have the surviving copies of the photos. Withdrawal muggery So you spend your cash with them which is taken immediately. One of the best casinos I have ever played at, great selection of games, decent returns. Also terrible like no other site for giving you the number closest to your best stake. On checking my bank not one had gone in. MrGreen have gone down hill recently MrGreen have gone down hill recently. Great casino apart from this issue Paypal withdrawals are instant. Filter by:. I've had a couple of issue re deposit limit not refreshing but nothing major. Still my favourite site by a country mile. Thank you for taking the time to let us know about your experience with Mr Green. These wins were from different days. Slightly troubles twice with a really non sense reason while withrawing. My account number sort code. Got excellent help from support one mr Gabriel helped me to validate my account and to collect my winnings. When they won't give it. Had some problems as i am new to this Had some problems as i am new to this. Deposit limits are a massively important part of our Green Gaming toolkit and are designed to help players play responsibly. Then they want bank statements. Which I've sent. Reply from Mr Green Casino. Hi I wrote a letter to the UK gambling commission expressing concern about the laws governing ID documents and when they should be applied for by online casinos like Mr Green and this in part is his reply. I like MrGreen Casino. A few days later. Lovely site, got most games you'd want, and the support is good. Expecting Mr greens casino to honour people's wins. My address which is on my bank Statement Still no help from them sorting it Only two emails asking for I'd. Hi Zhenya, thank you for taking the time to get in touch. Praesent nec erat convallis. They are trust able! Instead of responding to my actual issue I got another auto bot explaining fees As someone that never made it to being a full customer I can only imagine the horror's of going all the way and my deepest sympathies are with you all. Live chat is always visible and they help so friendly. I really found this frustrating please can Mr green tell my why you had to do more checks!!! We are currently assessing the review in accordance with our reporting processes. Honestly perhaps these guys should setup on steam? I offered driving license, bank statements She rudely and abruptly ended the chat and this was me being very polite and without any added sarcasm. Well done for your win, we hope that the withdraw process hasn't spoiled this for you. Avoid like the plague. This advisor told me to complain by email telling them my issue, quoting my account number so they can look at the chat transcripts and my preferred outcome. Cant think of one reason to gamble with them No promotions free bets spins like other online casinos Terrible returns on games yes they will say they are random but any player can make their own mind up roullette game appears very compensated. I like mr green nice employees, always help.